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TROVE Home Essentials

Frequently Asked Questions

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Orders & Shipping

Orders are typically delivered within 7–14 business days. Once your order ships you'll receive a tracking email. During peak periods please allow a few extra days.
Yes! We offer free shipping on all orders — no minimum spend required.
Yes. Once dispatched you'll receive a shipping confirmation email with a tracking number to follow your parcel in real time.
We process orders quickly so changes may not always be possible. Please contact us as soon as possible and we'll do our best to help before it ships.

Product

The number varies by the option selected at checkout. Please check the product page for exact quantities per variant.
We recommend placing used heads in a bin rather than flushing to avoid any risk of plumbing blockage.
Three scents: Sea (Blue), Lavender (Purple), and Lemon (Yellow). Select your preference from the dropdown on the product page.
Yes — the handle and base are fully reusable. Only the brush head is replaced each clean, keeping things hygienic while reducing waste.

Returns & Refunds

We offer a 30-day satisfaction guarantee. If you're not happy, contact us within 30 days of receiving your order and we'll make it right.
Please contact us within 7 days of delivery with a photo and your order number. We'll arrange a replacement or full refund promptly.
Once approved, refunds are processed within 5–10 business days depending on your bank or card provider.

Still have a question?

We usually respond within 1–2 business days.

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