Shipping & Returns

Shipping Policy

Free shipping on all orders. No minimum purchase required.

Orders are processed within 1-3 business days. Delivery typically takes 7-15 business days depending on your location. You will receive a tracking number via email once your order ships.

Return Policy

We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.

To initiate a return:

• Email us at castilloshopstore@gmail.com with your order number
• Item must be unused and in original packaging
• We will provide a return shipping label
• Refunds are processed within 5-7 business days after we receive the item

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We will send a replacement at no cost.